FAQ

901 Jones Franklin Road, Suite 102
Raleigh, NC 27606 USA

 

Pipes and tobaccos magazine is happy to offer layaway to accommodate purchases of previous Pipe of the Year pipes in our online store, pipesandtobaccosmagazine.com/store. Layaway is not available on the current Pipe of the Year.

Layaway is a way to purchase an item without paying the entire cost at once. In addition, the price is fixed, and availability is guaranteed by reserving the pipe in stock. Rather than getting the item home and then repaying the debt on a regular schedule, a layaway customer does not receive the item until it is completely paid. The main advantage of layaway is that no interest is charged.

How do I put an item on layaway?
Contact customer service at 800.346.7469, ext. 238 or email customerservice@pipesandtobaccosmagazine.com

How much time do I have to pay off the item?
Three (3) months

When are the payments due?
Payments are due on the 20th of the month unless other arrangements are made in writing by layaway customer service.

How much do I have to put down?
The minimum down payment required is 20 percent of the purchase price of your total Pipe of the Year pipe order.

Are there any stocking or cancellation plan fees?
There is a $25 cancellation fee. This fee is deducted from your final payment if you are delinquent or cancel your order.

What happens if I miss a payment?
Your layaway order is subject to cancellation if monthly payments are delinquent more than ten (10) days. You will be notified one week prior to cancellation.

What happens if my layaway order is canceled?
A full refund of payments made will be issued if your layaway order is canceled at any time during your layaway period. Refunds issued may be made toward the method of payments received, e.g., credit card, debit card or check. The $25 cancellation fee is nonrefundable on items that are canceled.

Does the item return to inventory?
Yes.

What happens if the item goes on sale after I’ve put it on layaway?
Price adjustments are prohibited after your layaway order has been processed.

How do I make payments?
You can make a payment by calling customer service at 800-346-7469, ext. 238, or you can mail your payment to:

Pipes and tobaccos magazine
Attn: P&T Layaway Dept.
901 Jones Franklin Road, Suite 102
Raleigh, NC 27606 USA